Shipping policy

Shipping Policy

Zone Aura works with supplier and fulfillment partners to ship desk, workspace, and everyday tech accessories to customers.

Processing times
Orders usually require processing before they ship. Processing time can vary by product, supplier, inventory status, and order volume.

Estimated delivery
Delivery estimates vary by item and destination. Because some products ship directly from supplier partners, orders may take longer than a standard domestic shipment. Tracking will be provided when available.

Separate packages
If your order includes more than one item, items may ship separately and arrive on different days. This is normal for supplier-fulfilled products.

Shipping locations
Available shipping locations may vary by product and supplier. If an item cannot be shipped to your address, we will contact you or cancel and refund the unavailable item.

Customs, duties, and taxes
International orders may be subject to customs fees, duties, taxes, or import charges charged by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Incorrect addresses
Please make sure your shipping address is accurate before placing an order. We are not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address provided at checkout.

Lost or delayed packages
Carrier delays, customs delays, weather, and other events outside our control can affect delivery times. If your package appears delayed or lost, contact us with your order number so we can review the issue.

Contact
For shipping questions, contact Zone Aura through the contact page on our store and include your order number if you already placed an order.